We are thrilled to announce that Correla has once again achieved our ServiceMark reaccreditation, recognising our ongoing dedication to delivering the highest levels of customer service. This milestone reflects our passion for ensuring that every interaction we have with our clients is centred around excellence, efficiency, and trust.
ServiceMark is a national standard that independently recognises an organisation’s commitment to high-quality customer service and for continually maintaining these high standards as part of a long-term strategy. It assesses customer satisfaction and employee engagement to help businesses understand the effectiveness of their customer satisfaction (CSAT) strategies. The accreditation provides businesses with the opportunity to demonstrate their excellence in CSAT both internally and externally.
• Business Benchmarking—An external survey of the customers we service was conducted to achieve a minimum customer satisfaction (CSAT) score of 70% or above. Our results exceeded this, achieving a score of 81.2%.
• ServCheck—An internal survey of our employees was conducted, requiring a minimum overall CSAT score of 70% or above, including at least 65% in the 3 dimensions: Strategy and Leadership, People and Culture, and Operation Delivery. Our overall result exceeded this, scoring 81.46%.
• Onsite Assessment – An onsite assessor from ICS meets with employees over 3 days to review our customer service strategy to ensure we meet the ServiceMark standards. One comment said:
“The passion for delivering excellent service displayed by all those I met from Correla over the assessment days was infectious and a real pleasure to see. This was as evident in those who had been in post some 30+ years as it was in those who have joined the organisation in recent months.”
At Correla, customer satisfaction isn’t just a goal—it’s at the heart of how we operate. In fact, we’re so committed to delivering exceptional service that we often build these commitments directly into our client contracts. Additionally, our Customer Promise Statement places our dedication front and centre, that we will:
• Increase the satisfaction of your customers
• Deliver exceptional operational performance
• Lower your cost to serve
This reaccreditation is a testament to the hard work and focus of our entire team, who continuously strive to make a tangible impact on the businesses and organisations we support within the energy industry. We are proud to carry forward our ServiceMark accreditation as a symbol of trust and excellence in the customer experience we are dedicated to delivering.
Correla is not just a SaaS and Managed Services provider; we are a partner deeply invested in the success of our clients and their customers. Achieving independent recognition from a national standard such as ServiceMark allows us to demonstrate our commitment to continually elevate the standards of operational performance and customer satisfaction we aim to provide.