Professional Services
Simplifying operations, improving performance
Your business runs on complex, interconnected processes. When those processes are inconsistent, highly manual, or stretched across multiple technologies, performance suffers — costs rise, risks increase and customers feel the impact.
Correla helps organisations run mission‑critical energy market processes with greater confidence, reliability and control. By combining our proven software with deep operational expertise, we strengthen the quality, consistency and resilience of the processes your business depends on.
Our Professional Services
Our Professional Services teams help customers get the most value from Correla technology — and from the wider processes connected to it. Delivered by experienced specialists, our services combine strategic insight, technical expertise and operational understanding to strengthen how work flows across your organisation.
Designing whole systems that realise the benefit of not just Correla’s software at the core of your business, but also ensuring all integrated software vendors show up at their best to create the optimal whole System Design to underpin your critical business process(es).
With the optimal whole system design complete, our expert Programme and Project Managers will work with all software vendors to move through build, test and cut‑over phases with confidence and technical rigour.
To get the most out of Correla’s SaaS products and to ensure users can effectively navigate new customer journeys, typically traversing many software vendors, Correla’s Training professionals are experienced in designing and delivering training programs hundreds or even thousands of new and existing users.
Once your new eco-system is live, our committed Service Management team will ensure reliable, consistent, high‑quality performance from all software vendors in working hours or 24/7.
Where our technical expertise is also critical to our clients' customers, Correla’s Customer Operations professionals can answer telephone queries, build and maintain digital support sites, and design and implement human and AI chat support models.
What our customers say about us
"As part of our Waypoint for PEMs rollout, we needed a training solution that could scale nationally without the cost and complexity of face-to-face delivery. The Correla team helped us transition to a flexible, self-service training package using videos, guides, and simulations that engineers can access anytime, regardless of experience. The team worked closely with us to understand our processes, regulatory challenges, and how engineers actually operate in the field. That collaboration ensured the training content aligned perfectly with real-world use of the product, while significantly reducing time, cost, and effort across the organisation. The result is a scalable approach we can reuse and build on as we continue to grow."
Earl Richards
Technical Manager, Cadent Gas
Why customers choose us
- A single expert partner - to keep multi‑vendor mission critical workflows running smoothly.
- Customer satisfaction - is our number one priority and we independently benchmark ourselves against our peer group every year, giving you the confidence to make your customers our responsibility.
- Service excellence - in our commitment to deliver key performance targets all the time.
- Security and resilience - delivered by experts with decades of experience running critical
national infrastructure, and independently audited annually for extra comfort.
A proven track record
Our software and services teams underpin some of the UK energy sector’s most mission critical processes. In the last 12 months, we have provided the backbone to:
- £8 billion
- in transportation invoice processing for gas distribution networks
- 5 billion+
- data updates to central gas industry systems
- 1.6 billion
- gas meter readings processed
- 4 million
- gas and electricity supplier switches
- 30 million
- API calls into our SaaS portfolio
- 10 thousand
- electricity smart meters commissioned